FAQs

General Information

We produce in Taiwan, China, Vietnam and Korea in factories with which we have had close personal relationships for many years. These factories have become leading manufacturers of tents, mats, backpacks and other high quality outdoor equipment. In terms of efficiency, work safety and production quality, they are more like laboratories than factories. In terms of wages, we pay above the national average in each country. Most employees have been working for the factories for years, which increases product quality. Most outdoor products are made by hand, which means labor costs are significant. Product costs would more than double if we produced in Europe.

Factory compliance with social standards is independently monitored and documented. But since our product designers and managers spend weeks in the factories, we can monitor it ourselves.

EXPED does not sell directly, but you can buy EXPED gear from many outdoor stores and online retailers. Please visit our retailer locator to find an EXPED vendor near you.

All EXPED products come with a 5 year limited warranty on materials and workmanship. At our discretion, we will repair or replace any product that has issues due to a manufacturing defect.

 

For defects that occur due to normal wear and tear, negligence, and acts of nature (a.o. broken zippers), we offer the option to have them repaired for a minimal cost. You can find more information about the repair and warranty procedure under Repair and Warranty.

A LOT number is a 4 digit number. A LOT # is either printed directly on the product or will be on a black tag. Older model products will have a small white tag.
 

  • Tents:
    There are three places to find the LOT # on most EXPED Tents. First is on the exterior of the stuff sack. Close to the EXPED logo will be the name of the tent, and you’ll find a black tag printed with the LOT. The fly will have it on the perimeter (i.e., Lyra & Outerspace), or if there is an EXPED logo on the door of the fly, it will be printed on the underside of the black tag with the name of the tent (i.e., Orion & Mira HL). The inner tent will have a pocket with many tags sewn in, the small black tag with the name of the tent will have a LOT # printed on the underside.
  • Tarps: 
    Along the perimeter of the tarp, on the underside, will be a tag with the LOT #.
  • Sleeping Bags: 
    Generally, there will be a collection of tags on a sleeping bag, and among them is a small black tag along the draft collar, or at the foot end for older bags.
  • Sleeping Mats: 
    On newer mats, the LOT # is printed near the valve(s) along the outer seam. For 2-D (backpacking) mats this is on the bottom, and for 3-D (basecamp) mats it is on the side wall above/between the valves. On our older “twist-valve” mats, the LOT number will be on a small black tag on the stuff sack near the name of the product, or on the outlet of the pump-bag. If you cannot locate the LOT number of your mat, please let us know.
  • Pillows: 
    There are two styles of pillows, pillows with removable air bladders (i.e., Down, Mega) that do not have LOT # printed; and pillows like our mats (i.e., Air Pillow, Air Pillow UL, Versa, Ultra) that will have it printed on the bottom of the pillow at the center along the seam.
  • Backpacks/Gear bags: 
    On the shoulder harness there are two small black tags, by the slider on the left side (if you are wearing the pack). One indicates the size/style, the other has the LOT #. This also applies to duffle bags that can be converted to be worn as a backpack.
  • Storage: 
    At the roll top closure there is a black tag that indicates the size of the item, and under is printed the LOT #. Some packsack items do not have LOT #s associated with them.
  • Hammocks: 
    In most cases you’ll find a black tag on the inside of the pouch the hammock comes in, or it will be attached to the hammock.
  • Booties: 
    On the inside cuff of the item there are two black tags, one with the product name/size and the LOT #.